Effective Date: August 16, 2026

At Bentaii, we want you to shop with confidence. This Returns & Refunds Policy explains our policy regarding defective, faulty, damaged or incorrectly supplied products, refunds and exchanges.

1. Change-of-Mind Returns

Bentaii does not offer voluntary returns for change-of-mind purchases.

This means that, subject to any mandatory consumer rights that apply in your country or region, we do not accept returns simply because you have changed your mind, selected the wrong product, no longer want the product or no longer require it.

Where applicable law provides a statutory cancellation or return right, those legal rights will continue to apply and cannot be excluded by this policy.

2. Defective, Faulty, Damaged or Incorrect Products

Bentaii accepts returns where a product is:

• Defective or faulty;

• Damaged;

• Incorrectly supplied;

• Materially different from its description; or

• Otherwise subject to a legally required remedy.

If you believe your product has a defect or problem, contact us at:

support@bentaii.com

Please provide:

• Your order number;

• A description of the problem;

• Photographs or video showing the issue where appropriate; and

• Photographs of the packaging where the issue may have occurred during delivery.

We may request additional information to assess the issue.

3. Return Shipping for Defective Products

Where a product is defective, faulty, damaged or incorrectly supplied and the issue is Bentaii's responsibility, Bentaii will cover the reasonable direct cost of returning the product, where applicable.

We will provide return instructions and, where applicable, the appropriate return address.

Customers should not return products directly to a supplier, manufacturer or fulfilment partner unless Bentaii specifically instructs them to do so.

4. No Exchanges

Bentaii does not offer product exchanges.

We do not provide exchanges for different products, colours, sizes or other variants.

Where a product is defective, faulty, damaged or incorrectly supplied, Bentaii may, depending on the circumstances and applicable law, provide a refund, replacement, repair or other legally required remedy.

A replacement provided because a product is defective or incorrect is not considered a general exchange.

5. Refunds

Where a return is accepted because a product is defective, faulty, damaged or incorrectly supplied, Bentaii will assess the issue and process the appropriate refund or other remedy in accordance with applicable law.

Refunds are generally issued using the original payment method.

Where applicable law requires a particular refund amount or reimbursement of delivery costs, Bentaii will comply with those requirements.

Where permitted by applicable law, Bentaii may withhold reimbursement until the returned product has been received or the customer provides reasonable evidence that it has been sent back, whichever occurs first.

6. Products Damaged During Delivery

If your product arrives visibly damaged, please contact us as soon as reasonably possible.

For efficient investigation of delivery damage, we recommend providing photographs of:

• The product;

• The external packaging;

• Any internal packaging; and

• The shipping label.

Any requested notification period is intended to help us investigate shipping claims quickly and does not remove or restrict any statutory rights or remedies available under applicable law.

7. Incorrect Product Received

If you receive a product that is different from the product you ordered, please contact us as soon as reasonably possible.

Bentaii will review the order and, where appropriate, provide instructions for returning the incorrect product.

Depending on the circumstances and applicable law, Bentaii may provide a refund, replacement or other legally required remedy.

Bentaii will not require customers to pay return costs where the error was caused by Bentaii or where applicable law requires otherwise.

8. Product Condition

Where a return is authorised because of a defect, damage or incorrect supply, please return the product with reasonable care and, where reasonably possible, with its original packaging and included accessories.

Where permitted by applicable law, Bentaii may consider the condition of the returned product when determining the appropriate remedy.

9. Sealed Products and Legal Exceptions

Certain products may be subject to statutory exceptions under applicable law, including certain goods sealed for health or hygiene reasons where the protective seal has been broken.

These exceptions apply only where legally permitted and do not remove rights relating to defective, faulty, damaged or incorrectly supplied products.

10. International Orders

Bentaii's standard commercial policy is that change-of-mind returns are not offered.

Returns are accepted where products are defective, faulty, damaged or incorrectly supplied, subject to applicable law.

For international orders, customers may also be responsible for customs duties, import taxes, brokerage charges or other destination-country fees where applicable.

11. Return Authorisation

Please contact Bentaii before sending any product back.

Do not send products directly to a supplier, manufacturer or fulfilment partner unless Bentaii specifically instructs you to do so.

We will provide the appropriate return instructions and return address.

12. Order Cancellation

Orders may be cancelled before fulfilment or dispatch where Bentaii is able to process the cancellation.

Please contact us as soon as possible after placing your order at:

support@bentaii.com

Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible. Any applicable statutory cancellation rights will continue to apply where required by law.

13. Final Sale Products

Where products or collections are designated as final sale, they are not eligible for voluntary change-of-mind returns or exchanges.

However, final-sale status does not remove any mandatory consumer rights relating to defective, faulty, damaged or incorrectly supplied products.

14. Your Statutory Consumer Rights

Nothing in this policy limits, excludes or replaces consumer rights or remedies that cannot legally be excluded.

Depending on where you live, you may have additional legal rights concerning:

• Faulty or defective goods;

• Goods that do not match their description;

• Goods that are not fit for their intended purpose;

• Delivery;

• Cancellation;

• Refunds;

• Repairs;

• Replacements; and

• Other consumer protections.

Where applicable law provides rights that are more favourable to you than this policy, the applicable law will prevail.

15. Contact Us

For defective products, damaged orders, incorrect products, refunds or cancellation enquiries:

Email: support@bentaii.com

Please include your order number so that we can locate your purchase quickly.

16. Changes to This Policy

Bentaii may update this Returns & Refunds Policy from time to time to reflect changes to our services, products, fulfilment arrangements or applicable legal requirements.

Last updated: August 16, 2026