Shipping Policy

Effective Date: August 16, 2026

At Bentaii, we aim to provide reliable and transparent delivery for every order. This Shipping Policy explains our shipping methods, processing times, delivery estimates, tracking, and responsibilities for orders placed through our website.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed, dispatched or delivered on weekends or public holidays.

During periods of high demand, promotions, holidays or circumstances outside our control, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

2. Shipping Destinations

Bentaii ships to customers in multiple markets, subject to product availability and the shipping options available at checkout.

Available destinations and shipping charges may vary depending on the product, destination and fulfilment location.

3. Delivery Times

Typical delivery estimates are:

• United Kingdom: approximately 3–11 business days

• United States: approximately 3–11 business days

• European Union: approximately 3–11  business days

• Canada: approximately 3–11 business days

These are estimated delivery times and are not guaranteed delivery dates.

Delivery may take longer because of customs clearance, carrier delays, severe weather, peak periods or other circumstances outside Bentaii's reasonable control.

4. Shipping Costs

Shipping is not included in the product price unless explicitly stated otherwise.

The applicable shipping cost is calculated at checkout based on factors including the customer's delivery destination, order contents and available shipping options.

Customers will see the applicable shipping charge before completing payment.

Bentaii does not offer standard free shipping unless a specific promotional offer clearly states otherwise.

5. Order Tracking

Where tracking is available, a tracking number will be provided after the order has been dispatched.

Tracking information may take some time to become active after the carrier receives and scans the parcel.

Customers should use the tracking information provided to monitor delivery progress.

6. Delivery Delays

Bentaii is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

• Carrier delays

• Customs processing

• Severe weather

• Natural disasters

• Strikes or industrial action

• Public holidays

• Incorrect or incomplete delivery information

• Unexpected transportation disruptions

• Other events beyond Bentaii's reasonable control

If an order appears significantly delayed, please contact support@bentaii.com so we can investigate with the relevant carrier or fulfilment partner.

7. Incorrect Delivery Information

Customers are responsible for providing an accurate and complete delivery address at checkout.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply before the order can be resent.

If the order has not yet been dispatched, contact us as soon as possible if you need to correct your delivery information. We cannot guarantee that changes can be made after an order has entered processing or been dispatched.

8. Lost or Missing Parcels

If tracking shows that a parcel has been delivered but you cannot locate it, please first check:

• Your delivery address

• Safe places around the property

• With household members or neighbours

• Any delivery instructions

• The carrier's delivery information

If the parcel remains missing, contact support@bentaii.com and provide your order number and tracking information.

We will investigate the delivery with the relevant carrier or fulfilment partner.

9. Damaged Parcels

If your order arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, retain the packaging and take photographs of the damaged parcel and product. These may be required to investigate the issue with the carrier or fulfilment partner.

If the product itself is faulty or damaged, your rights under our Returns & Refunds Policy and applicable consumer protection law will apply.

10. Customs, Duties and Import Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees or other destination-country charges may apply depending on the destination and applicable law.

Unless explicitly stated otherwise at checkout, these charges are generally the responsibility of the customer.

Customers are responsible for providing any information required by customs authorities.

Bentaii cannot guarantee that customs charges will not apply to an international shipment.

11. Multiple Items and Separate Shipments

Orders containing multiple products may, in some circumstances, be dispatched in separate packages or from different fulfilment locations.

If this occurs, you may receive multiple tracking numbers and your items may arrive at different times.

You will not normally be charged an additional shipping fee solely because an order is split into multiple shipments unless this was clearly stated at checkout.

12. Supplier and Fulfilment Partners

Bentaii may use third-party fulfilment, logistics and supplier partners to process and dispatch orders.

Customers do not need to contact individual suppliers or fulfilment partners directly. For shipping enquiries, please contact Bentaii at support@bentaii.com.

13. Delivery Estimates and Responsibility

Delivery estimates are provided in good faith and are intended to help customers understand expected delivery times.

A delivery estimate does not constitute a guarantee that an order will arrive on a specific date.

Where applicable consumer protection law provides rights or remedies concerning delayed, failed or non-delivered orders, those rights will apply.

Nothing in this Shipping Policy limits or excludes any consumer rights that cannot legally be limited or excluded.

14. Shipping Promotions

Bentaii may occasionally offer promotional shipping rates or free shipping.

Any promotional shipping offer will clearly state:

• The applicable minimum order value, if any

• Eligible destinations

• The promotion period

• Any applicable exclusions

Unless a promotion specifically states otherwise, standard shipping charges are calculated at checkout.

15. Contact Us

For shipping questions, delivery issues or tracking enquiries:

Email: support@bentaii.com

Please include your order number whenever contacting us about an existing order.

16. Changes to This Policy

Bentaii may update this Shipping Policy from time to time to reflect changes to our products, fulfilment arrangements, shipping services or applicable legal requirements.

Last updated: August 16, 2026