Frequently Asked Questions

How do I place an order?

Select a product, choose any available options and select Add to cart. When you are ready, proceed to checkout and complete your payment and delivery details.

How long does delivery take?

Delivery times vary by product, destination and carrier. Please check the shipping information shown for your order. Delivery estimates are not guaranteed dates.

Will I receive tracking?

Where tracking is available, tracking details are provided after dispatch once the carrier supplies the information.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible with your order number. We will confirm whether cancellation is possible based on the order's fulfilment status and applicable consumer rights.

What if my item arrives damaged or incorrect?

Contact us as soon as possible with your order number and photographs of the issue. We will review the problem and advise on the appropriate resolution.

Can I return an item?

Returns are handled in accordance with our applicable returns policy and UK consumer rights. Please review the current returns information before purchasing.

Are international orders subject to customs charges?

International orders may be subject to import duties, taxes or customs charges imposed by the destination country. Where applicable, these charges are the customer's responsibility unless otherwise stated at checkout.

Are the coffee machines compatible with every capsule?

No. Capsule compatibility can vary by machine and product configuration. Always check the compatibility information on the individual product page before ordering.