Refund policy

Returns & Refunds Policy

Effective Date: August 4, 2026

At Bentaii, we are committed to supplying high-quality products. Due to the nature of our health and wellness products, most purchases are non-returnable for hygiene and safety reasons.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

Sealed Health & Hygiene Products

For health, hygiene, and safety reasons, we do not accept returns of sealed products that have been opened after delivery.

If a sealed product remains unopened, you may have the right to cancel your order in accordance with applicable consumer protection laws. Please contact us before returning any item.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please include:

Your order number.
A description of the issue.
Clear photographs of the product and its packaging.

Where appropriate, we will offer a replacement, refund, or other suitable remedy in accordance with your legal rights.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Order Cancellations

Orders may be cancelled before they have been processed for dispatch. Once an order has been dispatched, your cancellation rights will be governed by applicable consumer protection laws.